Terms and conditions

1. Who we are

The accommodation is provided by NOXI RENT, S.L. (NOXI), tax ID B88022504, registered office at calle Alonso Cano 62, 28003 Madrid (Spain), registered in the Madrid Commercial Registry, volume 37,353, folio 119, section 8, sheet M-666032. You can contact us at info@noxi.es or +34 666 16 31 07.

2. Who can book

You must be aged 18 or over and legally able to enter into contracts. The person who books (the lead guest) is responsible for the accuracy of the details provided and for making sure that all guests know and comply with these terms and the house rules. The number of guests may not exceed the capacity shown on the apartment page.

The contract may be concluded in Spanish or English, depending on the language in which you book.

3. How booking works

• You choose the apartment, dates and number of guests. The website shows the total price and the nightly breakdown.
• You enter your details and, if you want one, your invoice details. Before paying you can review and correct everything you have entered.
• You accept these terms, the house rules and the changes and cancellation policy, and pay by card in Stripe's secure form.
• While you pay, the dates are held for you for 10 minutes. When you pay, your bank only places a hold on the amount and we check that the apartment is still free: if it is, you are charged and the booking is confirmed; if it has just been booked through another channel, we cancel the hold and you are not charged, although your bank may take a few days to release it.
• Once payment is confirmed, the booking is complete: you will see it on screen and we will email you a summary of the contract that you can keep. You can also view it in “My booking”.

If, due to a technical issue, the dates were taken while you were paying, no contract is formed and we refund the full amount automatically.

3a. Group bookings

You can book several apartments for the same dates with a single payment. Each apartment is a separate booking with its own code and is governed by the cancellation policy in force when you book; you can cancel each one separately, and the refund is calculated on that apartment’s amount. The dates are shared and cannot be changed in “My booking”. Discount codes cannot be used. If any apartment becomes unavailable while you pay, none is charged.

4. Price and payment

• Prices are in euros and include VAT and any other applicable taxes.
• The total price includes final cleaning, shown as a separate line in the price breakdown.
• The price depends on the number of guests: it already includes any charges for additional guests.
• Arrival between 9pm and midnight: there is a €20 supplement paid on arrival. It is not included in the price you pay online.
• Deposit: on arrival, €100 is held on your card as a guarantee and released at check-out if there is no damage or breach of the house rules. It is not charged online.
• When you pay by card through Stripe, your bank places a hold on the full amount, which we charge as soon as we confirm the apartment is still free (usually within seconds). If it is not, we cancel the hold and you are not charged, although your bank may take a few days to release it. NOXI never sees or stores your card details.

5. Discount codes

Discount codes apply to the price of the stay, one per booking, only during their validity period, for stays within the dates stated in each offer and while uses remain. They cannot be exchanged for cash or combined. If you cancel, the refund is calculated on what you actually paid.

6. Changes and cancellation

Changes and cancellations are governed by the Changes and cancellation policy in force when you book, which is shown to you before payment, included in your confirmation email and forms part of this contract. You can manage them yourself in “My booking”. If the policy changes later, your booking keeps the one you accepted.

If NOXI has to cancel the booking for reasons not attributable to you, we will refund the full amount, without prejudice to any other rights you have by law.

7. Right of withdrawal

As this is an accommodation service for specific dates, the 14-day right of withdrawal for distance contracts does not apply (article 103.l of the Spanish Consumer Protection Act). You can cancel under the cancellation policy.

8. Your stay

• Check-in is from 3pm to midnight. Let us know your approximate arrival time when booking or in “My booking”. Check-out and other details of the stay are set out in the house rules.
• On arrival, all guests must show official ID: the law requires us to record their details and report them to the Spanish Ministry of the Interior (Royal Decree 933/2021).
• Guests must comply with the house rules and respect the neighbours. Serious breaches (for example, exceeding the capacity or holding parties) may lead to the stay being ended without refund.
• The lead guest is liable, in accordance with the law, for any damage the guests cause to the apartment.

9. Invoice

You can request an invoice when booking or later using the invoice request form. We will email it to you.

10. Liability

NOXI is liable for the proper performance of the contract in accordance with the law. These terms do not limit your statutory consumer rights. NOXI is not liable for failures caused by force majeure, meaning unforeseeable or unavoidable events beyond its control.

11. Communications

We will contact you by email (and by phone if necessary) about your booking. You can write to us at info@noxi.es.

12. Data protection

We process your data to manage the booking, as explained in the Privacy policy. You do not need to give any consent to book: processing is based on the contract itself and on legal obligations.

13. Complaints

You can send us any complaint at info@noxi.es or to the address above; we will reply as soon as possible and in any case within one month. Official complaint forms (hojas de reclamaciones) are available on request at any time.

NOXI does not participate in any consumer arbitration or mediation scheme. If you are not satisfied, you can contact the consumer authorities of your region (autonomous community) or the courts.

14. Applicable law and courts

This contract is governed by Spanish law. If you are a consumer, you may bring a claim before the courts of your place of residence and you keep the protection given by the mandatory rules of your country of residence.

15. Changes to these terms

We may update these terms. Each booking is governed by the version published when it was made (we keep a record of the accepted version).