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Changes and cancellation policy

This policy applies to bookings made on noxi.es. You can cancel or change your booking yourself in “My booking”, using the email address you booked with. Bookings made on other platforms (Airbnb, Booking.com…) follow that platform’s policy.

Policy for bookings made from today

100% refund if you cancel 30 days or more before arrival and 50% refund if you cancel 14 days or more before arrival; after that, no refund. You can change dates if arrival is 8 days or more away and guests up to the day before, in “My booking”. When you pay, your bank places a hold on the full amount, which we charge as soon as we confirm the apartment is still free.

Cancellation

The refund depends on how many days are left until arrival when you cancel. The percentages and deadlines are those of the current policy shown above. If you booked before a change, the policy you accepted applies; you will find it in your confirmation email and in “My booking”. There is no refund for no-shows.

The refund is made automatically to the card you paid with. Depending on your bank, it may take 5 to 10 days to show in your account. Once cancelled, the booking cannot be restored.

Changing dates

You can change the dates of your stay, in the same apartment, within the deadline in the policy shown above, if the apartment is available on the new dates. In group bookings the dates are shared and cannot be changed in “My booking”.

  • The current rate for the new dates at the time of the change applies.
  • If the new stay costs more, you pay the difference when you confirm the change.
  • If it costs less, the difference is not refunded.
  • Cleaning is charged once per booking: it is not charged again when you change dates.

Number of guests

You can change the number of guests within the deadline in the policy shown above, up to the apartment’s capacity. The price depends on the number of guests: if you increase it, you pay the difference at the rate in force at the time of the change; if you reduce it, the difference is not refunded.

Arrival time and comments

You can change your approximate arrival time and comments for the team free of charge, within the same deadline as guests.

Other cases

If you need a change you cannot make in “My booking”, write to us at info@noxi.es and we will look into it. If NOXI has to cancel your booking for reasons not attributable to you, we will refund the full amount.